Refund policy

Short version: Roasted coffee is a perishable food product, so the standard 14-day cooling-off right doesn't apply. But if something is wrong with your order — damaged, incorrect, or not as described — we will always make it right. Email brew@beanbard.com and we'll sort it.

Why we can't accept change-of-mind returns

Every bag of Blend No.1 is roasted specifically for you. From the moment the beans go into the roaster, the clock starts on freshness. Because of this, roasted coffee is classified as a perishable good under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Regulation 28), which explicitly exempts goods liable to deteriorate or expire rapidly from the standard 14-day right to cancel.

What we will always refund or replace

Your statutory rights under the Consumer Rights Act 2015 are unaffected. If any of the following apply, contact us within 14 days of receiving your order and we will offer a full refund or replacement at no cost to you:

Damaged in transit — the bag arrived crushed, punctured, or the seal was broken
Incorrect item — you received the wrong size or grind type
Not as described — the product materially differs from what was shown
Quality issue — the coffee is stale or off on arrival
Order never arrived — your parcel is confirmed lost by the carrier
What we cannot refund

Change of mind after the order has been dispatched
Wrong grind selected — please check before ordering
Taste preference — coffee is subjective
Delayed delivery caused by the carrier
Incorrect delivery address provided at checkout
Cancellations before dispatch

Contact us at brew@beanbard.com as soon as possible. If your order has not yet been roasted, we will cancel it and issue a full refund. Once roasted, we are unable to cancel.

How refunds are processed

Approved refunds are returned to your original payment method within 5–10 business days.

Contact: brew@beanbard.com with your order number and a description of the issue.